Privacy Policy

Last updated: 1 May 2026

Chatabte Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your information when you use our website at chatabte.com or interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Chatabte Ltd is registered in England and Wales (Company No. 1945826). VAT Registration No. 256064016. Our registered address is Hardman Square, Hardman St, Manchester M3 3EB, United Kingdom. For all privacy enquiries, contact: [email protected]

2. Data We Collect

We may collect and process the following data:

• Identity Data: first name, last name
• Contact Data: email address, phone number, postal address
• Transaction Data: details of purchases and order history
• Technical Data: IP address, browser type, device type, pages visited, referring URLs
• Marketing & Communications Data: preferences regarding our newsletter and promotions
• Cookie Data: as described in our Cookie section below

3. How We Use Your Data

• To process and fulfil your orders
• To communicate with you about your account or orders
• To provide customer support
• To send marketing emails if you have opted in
• To improve our website and services through analytics
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases: (a) performance of a contract (order fulfilment); (b) legitimate interests (website security, analytics); (c) consent (marketing emails, cookies); (d) legal obligation (tax and accounting records).

5. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences via our cookie consent banner. We use:

• Strictly necessary cookies – required for the website to function
• Analytics cookies – to understand how visitors use our site (e.g. page views, bounce rate)
• Preference cookies – to remember your settings (e.g. shopping cart contents)

6. Data Sharing

We do not sell or rent your personal data. We may share your data with trusted third parties who assist us in operating our business, including:

• Payment processors (e.g. PayPal, Stripe)
• Delivery couriers (e.g. Royal Mail, DPD)
• Email service providers (for transactional and marketing emails)
• Analytics providers (e.g. Google Analytics, anonymised)

All third parties are contractually required to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 6 years in line with HMRC requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at [email protected].

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure, including SSL/TLS encryption for all data in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.