Last updated: 1 May 2026
At Chatabte, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process in line with UK consumer law.
Chatabte Ltd β Registered in England No. 1945826. VAT Registration No. 256064016. Registered office: Hardman Square, Hardman St, Manchester M3 3EB.
You have 30 days from the date of delivery to return most items purchased from Chatabte, provided they are in their original condition β unused, undamaged, and in original packaging with all accessories and documentation included.
Once we receive and inspect the returned item, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 5β10 working days.
Original delivery charges are non-refundable unless the return is due to our error or a faulty/damaged item.
| Reason for Return | Who Pays Return Postage? |
|---|---|
| Changed your mind | Customer |
| Item not as described | Chatabte |
| Faulty or damaged item | Chatabte |
| Incorrect item sent | Chatabte |
If you receive a faulty or damaged product, please contact us within 48 hours of delivery. Send photographs of the damage to [email protected] along with your order number. We will arrange collection at no cost to you and either replace the item or provide a full refund.
We currently process exchanges as a return followed by a new order. Please initiate your return and place a fresh order for the correct item. This ensures the fastest possible processing time.
All products sold by Chatabte come with the full manufacturer's warranty. Warranty periods vary by brand and product. For warranty claims beyond our 30-day returns period, please contact the manufacturer directly or get in touch with us and we'll help you navigate the process.
Nothing in this returns policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation. You always have the right to return a faulty product within 30 days for a full refund, or to repair or replacement within the first 6 months.
For all returns enquiries, please contact:
Chatabte Returns Department
Hardman Square, Hardman St, Manchester M3 3EB, UK
Phone: +44 20 3440 5000
Email: [email protected]