Returns & Refund Policy

Last updated: 1 May 2026

At Chatabte, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns process in line with UK consumer law.

Chatabte Ltd — Registered in England No. 1945826. VAT Registration No. 256064016. Registered office: Hardman Square, Hardman St, Manchester M3 3EB.

30-Day Returns Window

You have 30 days from the date of delivery to return most items purchased from Chatabte, provided they are in their original condition — unused, undamaged, and in original packaging with all accessories and documentation included.

How to Initiate a Return

• Email us at [email protected] with your order number and the reason for return.
• We will respond within one working day with a Return Authorisation Number (RAN) and instructions.
• Pack the item securely in its original box. Include your proof of purchase and the RAN clearly visible on the outer packaging.
• Send the parcel to: Chatabte Returns, Hardman Square, Hardman St, Manchester M3 3EB.
• We strongly recommend using a tracked and insured shipping service. Chatabte is not responsible for items lost or damaged in transit.

Refunds

Once we receive and inspect the returned item, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the return is due to our error or a faulty/damaged item.

Return Shipping Costs

Reason for Return	Who Pays Return Postage?
Changed your mind	Customer
Item not as described	Chatabte
Faulty or damaged item	Chatabte
Incorrect item sent	Chatabte

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us within 48 hours of delivery. Send photographs of the damage to [email protected] along with your order number. We will arrange collection at no cost to you and either replace the item or provide a full refund.

Non-Returnable Items

• Memory cards, film, and batteries that have been opened or used
• Software, downloads, or subscription products
• Items that have been damaged by misuse or accident
• Customised or special-order products unless faulty
• Hygiene products (e.g. in-ear monitors) once opened

Exchanges

We currently process exchanges as a return followed by a new order. Please initiate your return and place a fresh order for the correct item. This ensures the fastest possible processing time.

Warranty Returns

All products sold by Chatabte come with the full manufacturer's warranty. Warranty periods vary by brand and product. For warranty claims beyond our 30-day returns period, please contact the manufacturer directly or get in touch with us and we'll help you navigate the process.

Your Statutory Rights

Nothing in this returns policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation. You always have the right to return a faulty product within 30 days for a full refund, or to repair or replacement within the first 6 months.

Contact

For all returns enquiries, please contact:

Chatabte Returns Department
Hardman Square, Hardman St, Manchester M3 3EB, UK
Phone: +44 20 3440 5000
Email: [email protected]